ServiceNow is a powerful platform used by businesses to manage their IT service management needs. GlideRecord scripts are an essential part of ServiceNow and allow developers to perform queries and manipulate data within tables. In this article, we will discuss the 5 most common GlideRecord scripts and their use cases.

  1. addQuery(): This script is used to add a filter to a query. It allows you to narrow down your search results by specifying certain conditions. For example, if you want to find all incidents that are assigned to a particular user, you can use the addQuery() script to filter the results by the assigned_to field.

  2. get(): The get() script is used to retrieve a single record from a table. It is useful when you want to retrieve a specific record that matches certain conditions. For example, if you want to retrieve the details of a particular incident, you can use the get() script to retrieve the record based on the incident number.

  3. update(): The update() script is used to update a record in a table. It is useful when you want to modify certain fields in a record. For example, if you want to update the priority of an incident, you can use the update() script to modify the priority field.

  4. deleteRecord(): The deleteRecord() script is used to delete a record from a table. It is useful when you want to remove a record that is no longer needed. For example, if you want to delete a closed incident, you can use the deleteRecord() script to remove the record from the incidents table.

  5. newRecord(): The newRecord() script is used to create a new record in a table. It is useful when you want to add a new record to a table. For example, if you want to create a new incident, you can use the newRecord() script to create a new record in the incidents table.

In conclusion, GlideRecord scripts are an important part of ServiceNow development. By mastering these 5 common scripts, developers can perform queries, retrieve, update, delete and create records in tables within ServiceNow. With the growing demand for ServiceNow developers, mastering GlideRecord scripts can lead to exciting career opportunities.